12 Best Ecommerce Chatbots Actually Worth the Money 2023

chatbot e-commerce

The Domino’s ecommerce chatbot really highlights the importance of being where your customers are. One of the most successful toy companies in the world, Lego was the first toy retailer to introduce an ecommerce chatbot to its customers. By collecting bits of information about the user at the start of an interaction – such as location and interests – an ecommerce chatbot can quickly make the user experience more personal.

chatbot e-commerce

It stands out with its intuitive interface, collaborative mode and the option to customize the code. It also includes significant features such as voice assistant, audiovisual resources within conversations, and API integration. With Botsify, you can create more sophisticated virtual assistants for your ecommerce, app, SMS or Facebook page, with the ability to personalize tasks and subsequent uses for each one. Not only is it compatible with all versions of WordPress, but it can be used on any device and in any location across the globe. It’s also great if you’re active on Facebook and want to integrate your site with Facebook Messenger and your business page. You can also choose from bot templates, including ones for purchasing tickets, answering FAQs, registering accounts, etc.

Let’s talk about business

Before deciding on a computer, she had some questions about delivery times. The WhatsApp e-commerce bot can deal with customers in their language to help them connect with customers on a higher level. WhatsApp is categorized as one of the most utilized messaging apps globally. The e-commerce industry is one of the fastest-growing consumer segments that have evolved tremendously by using the WhatsApp Chatbot’s help. Get started with an easy-to-use chatbot that delivers results in weeks. Chatbots work by engaging with customers one on one through a chat interface.

chatbot e-commerce

Haily helps shoppers find the status of their order, request and track returns, and track and redeem loyalty points. Haily is also a personal shopper, offering personalized product advice and answering questions related to fit, style or suitability. This depth of ability makes it one of the best eCommerce chatbot use cases we’ve seen. AI-powered chatbots can understand shopper preferences to curate highly personal product recommendations. Chatbots are also used frequently during the holiday shopping season, helping shoppers find the perfect gift for everyone on their list based on price range, interests and other attributes. The need for eCommerce chatbots has never been higher than it is today.

What is an eCommerce chatbot?

There could be a number of reasons why an online shopper chooses to abandon a purchase. With chatbots in place, you can actually stop them from leaving the cart behind or bring them back if they already metadialog.com have. Now that you know that your consumers are more bothered about getting the right response, than getting it from ‘you’ alone, let’s take a look at how you can use chatbots in ecommerce.

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Chatbots have become popular as one of the ecommerce trends for businesses to follow. But there are still a number of brands out there who are skeptical about leveraging the technology for conversational commerce. Here are some crucial ecommerce chatbot tools and features you should consider. They can provide product information, answer questions, and even close sales. They can answer questions, provide information about products or services, and resolve issues.


Prices for the best ecommerce chatbot tools can range from a few dollars per month to a few thousand dollars per year. Choose a chatbot that fits your budget but still provides you with the needed features. It interfaces quickly with APIs, customer service tools, and social media outlets. In this article, I discuss six of the best chatbots for ecommerce that can help streamline your customer service and boost your business profits. The AI-powered chatbot significantly improved the efficiency of the client’s customer support operations.

  • For a flawless consumer experience, you must integrate your eCommerce platform with your chatbot technology.
  • It’ll help you stand out in the customer’s mind when they go to shop for a similar product in the future.
  • We integrated the chatbot with the client’s existing customer support systems to ensure a seamless user experience.
  • They can help eCommerce businesses to enhance the customer experience by improving the services in the right direction.
  • It is directly proportional, the higher the CRR the better your business is performing, you can also name its customer loyalty.
  • As a virtual personal shopping assistant, Shopbot helps customers to find products and buy them with guest check out in an interactive and seamless way.

This ultimately enhances the engagement rate once AI chatbots master the conversations by learning from user inputs. The process of educating customers with necessary information is easy with AI-based chatbots. For example, when a customer selects a specific product, the bot will offer one-touch access to the FAQ section within the chat screen. Moreover, if customers require additional information, the chatbot can take in the input and present the required information within seconds. AI chatbots enable eCommerce businesses to get hands-on real-time user interaction. This information can be analyzed to improve the services as per the user input.

Offer post-sale support

The chatbot builder is drag and drop, so it’s incredibly easy to use, and you won’t waste valuable time using coding or setting up a complicated bot. This online shopping chatbot has a free option, so you can get started without paying anything, then increase your pricing plan as your needs grow. If you need to scale up your business, you can move onto a paid plan. There’s no coding experience required because the chatbot builder is drag and drop.


This will bring more traffic to an ecommerce store through word of mouth. A quick witted bot with a strong personality can generate press and create a memorable experience. A creative, well-built chatbot is a great way to promote a business. As the technology has advanced, bots have become faster and better at dealing with these questions. For retail and ecommerce brands, they can be used to achieve a number of end goals – let’s explore each of them in turn. Our starter packs provide you with eCommerce and retail chatbot templates that can be easily tweaked to your requirements.

Customer service chatbots: anthropomorphism and adoption

Lidl’s Winebot Margot is an AI chatbot that recommends different wines to users by catching keywords in their messages, everything from price and grape to taste and region. Not just that, but a chatbot relies on much more than text to interact with users. It can easily share images, videos, or GIFs, making it a more attractive option than, say, SMS, to let buyers know about a certain product or promotion. It’s not surprising that this is such a big concern for online retailers. So, here’s all you need to know about them to boost your eCommerce business valuation.

  • Larger businesses can contact the platform directly for a custom quote.
  • Ada doesn’t list their pricing on the company site; you have to get in touch directly with the sales team for a quote.
  • Another slightly different but highly inspirational ecommerce chatbot example is the Insomnobot3000 developed by mattress retailer Casper.
  • With a conversational eCommerce chatbot, you’ll be able to offer users the possibility to complete the buying process in one single chatbot conversation.
  • Deeply integrating AI into your chatbot can enable it to locate and provide accurate information to customers.
  • Facebook Messenger is one of the most popular and powerful chatbot platforms in the world.

For each question, users can choose from a selection of four responses. This allows the bot to seamlessly transfer the customer to a live agent if it can’t deal with the request. Not to mention, 61% of US customers have said they are more likely to buy from a brand if they can message them.

Best practices to use chatbots in ecommerce

We’ll cover everything you need to know about eCommerce chatbots in this comprehensive guide, from what they are to how to pick a platform and integrate one into your support strategy. Samaritan effortlessly engages customers, offering a pleasant experience. They can get answers to their questions quickly, which may give them a favorable impression of the brand.

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It is natural for customers to want to interact with companies via conversations. As e-commerce continues to be a growing part of the economy, the demand for more convenient and personalized customer experiences will continue to grow. To learn more about conversational commerce, check out Viber for Business solutions and see how our products can help grow sales and improve engagement. Chatbots are fast becoming one of the most popular sales and marketing tools on various instant messaging platforms like Facebook Messenger, WhatsApp, WeChat, and LINE.

Customer support

By offering omnichannel support, you can provide a seamless and consistent customer experience across all communication channels, improving customer satisfaction and loyalty. Use proactive engagement to reach out to customers on their preferred channels, such as sending targeted offers or promotions via email or chat. Set response time targets for each channel and use automation and chatbots to handle routine queries and reduce response times.

chatbot e-commerce

Start by gathering information and data that you already have access to. If you have a site search, look at the queries that customers are searching for. These may give you insights into the type of information that your customers are seeking. It’s time for the last part—how to create your own chatbot for ecommerce. Like Sephora, this clothing giant launched an ecommerce chatbot on Kik. H&M’s chatbot sends pictures of outfits and asks users to choose a better match for them.

  • With the help of ChatGPT, a cutting-edge chatbot technology, you will learn how to personalize your customer experience, streamline your sales process, and maximize your profits.
  • Using chatbots puts your business where plenty of customers are, so your brand stays visible and more buyers have purchase opportunities.
  • They can improve customer service by providing quick responses to frequently asked questions and provide an automated customer service experience.
  • In the same way, a chatbot with a human touch will captivate customer attention and strengthen your brand voice.
  • To learn more about how this revolutionary AI shopping assistant can help you achieve your financial goals within eCommerce.
  • Ecommerce is a competitive space — with so many other merchants, you have to stay ahead by tracking other sellers’ activity to see how they’re reaching their customers.

Making the whole booking process quick and easy, the bot has an 11% higher conversion rate than the other channels Sephora uses for in-store bookings. The reservation bot is a shining example of using a chatbot to connect the online and in-store sales process. The bot also makes listing recommendations based on past purchases, and allows users to provide feedback on items and sellers.

chatbot e-commerce

A fluid and intuitive back office that doesn’t require complex technical skills. Carousels are a great choice to showcase different service plans, cellphone options, and basically any other product you offer. This way, you can add Lucy to your sales flow and send her notifications specifically based on her interests. Take Lucy, a potential customer interested in purchasing a new laptop.

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